Frequently asked questions

All orders process within. 3-5 Business days. Once your order has been processed, your orders expected arrival date will be given based upon shipping method chosen at checkout. * Standard Shipping: 5-7 Business Days * Expedited Shipping: 3-5 Business Days Wigs"Units" may take up to 10 days to process. If you place your order on a weekend or Holiday, your processing time begins the next business day. INTERNATIONAL SHIPPING All NON-CUSTOM ORDERS process within 7-10 Business days. Wigs and Custom Orders process within 10-12 Business days. * DHL Express Shipping: 3-4 Business Days

If you have not received your tracking number please email contact@thedollvaultco.com . If you've received your confirmation email, please don't worry! We're working our hardest to deliver your package to you as soon as possible.

Raw Hair is 100% Unprocessed. This means the hair is cut from a donors head (Single Donor). *Cuticle Aligned *No Chemical Processing *Highest Quality of Human Hair Extensions *Normally does not have a uniform curl or wave pattern *MOST EXPENSIVE Virgin Hair is 100% Human Hair. It has not been altered by dyes, or perms. *Steam is used to create a more uniform curl or wave pattern ex. Bodwave has the perfect "S" shape from roots to ends Virgin hair is not processed like "package hair" , has not had any chemicals applied, or contain and synthetic hair fibers.

Yes! Our hair is 100% Raw/Virgin Human Hair. It can be bleached, dyed, relaxed, straightened and curled.

It is essential that you use the proper technique to preserve your extensions and your style. Check out some of our Tips

Our RAW Human Hair: 3-4 years with proper care Our VIRGIN Human Hair: 2 years with proper care

*Each bundle is approx. 3.5-4 oz https://static.wixstatic.com/media/undefined Keep your desired look in mind when choosing your desired length and quantity of bundles.