Question 1

How long does shipping take ?

Accepted Answer

All orders process within. 3-5 Business days. Once your order has been processed, your orders expected arrival date will be given based upon shipping method chosen at checkout.
 
* Standard Shipping: 5-7 Business Days
* Expedited Shipping: 3-5 Business Days
 
Wigs"Units" may take up to 10 days to process. If you place your order on a weekend or Holiday, your processing time begins the next business day.
 
INTERNATIONAL SHIPPING
 
All NON-CUSTOM ORDERS process within 7-10 Business days. Wigs and Custom Orders process within 10-12 Business days. 
 
* DHL Express Shipping: 3-4 Business Days

Question 2

I did not receive a tracking number!

Accepted Answer

If you have not received your tracking number please email contact@thedollvaultco.com . If you've received your confirmation email, please don't worry! We're working our hardest to deliver your package to you as soon as possible.

Question 3

What is the difference between the RAW COLLECTION & VIRGIN COLLECTION?

Accepted Answer

Raw Hair is 100% Unprocessed. This means the hair is cut from a donors head (Single Donor). 
*Cuticle Aligned
*No Chemical Processing
*Highest Quality of Human Hair Extensions
*Normally does not have a uniform curl or wave pattern
*MOST EXPENSIVE
 
Virgin Hair is 100% Human Hair. It has not been altered by dyes, or perms.
*Steam is used to create a more uniform curl or wave pattern
ex. Bodwave has the perfect "S" shape from roots to ends
Virgin hair is not processed like "package hair" , has not had any chemicals applied, or contain and synthetic hair fibers.

Question 4

Can I Process this Hair?

Accepted Answer

Yes! Our hair is 100% Raw/Virgin Human Hair. It can be bleached, dyed, relaxed, straightened and curled.

Question 5

How do i maintain this hair ?

Accepted Answer

It is essential that you use the proper technique to preserve your extensions and your style. Check out some of our Tips

Question 6

How long does this hair last?

Accepted Answer

Our RAW Human Hair: 3-4 years with proper care
Our VIRGIN Human Hair: 2 years with proper care

Question 7

How many Bundles Recommended?

Accepted Answer

*Each bundle is approx. 3.5-4 oz 
 
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Keep your desired look in mind when choosing your desired length and quantity of bundles.

FREE SHIPPING ON ORDERS OVER $600

FAQ